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Home > Success Center > Network Configuration Manager (NCM) > Fortinet 200D login validation tests fail with a $ as a prompt

Fortinet 200D login validation tests fail with a $ as a prompt

Updated March 11th, 2016

Overview

This article describes the issue when adding a Fortinet 200D device to NCM, and the prompt is a $ and not a # or a >, NCM fails to connect even with standard customer commands added to the template for EnableIdentifier or Virtual Prompt.

Environment

All versions of NCM

Cause 

This is a known issue and as of the moment, developers are investigating on how to fix the current problem. 

Resolution

Use device credentials in NCM that have full Admin/Root access. These credentials return a # as the prompt.

Another way to fix the problem is to add to the device template using the following command:  

<Command Name="VirtualPrompt" Value="$"/>

 

For more information, click on this link on how to modify a device template for NCM version 7.4: Modify a default device template in NCM 7.4 

 

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