Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Configuration Manager (NCM) > Exception while configuring plugin SolarWinds NCM Integration Plugin component Orion Website Update. Attempt by security transparent method 'SolarWinds.Cirrus.BusinessLayer.InstallAwareness.GetCirrusInstallPath()' to access security critical method 'SolarWinds.Common.Utility.RegistryHelper.get_LocalMachineSoftware32()' failed

Exception while configuring plugin SolarWinds NCM Integration Plugin component Orion Website Update. Attempt by security transparent method 'SolarWinds.Cirrus.BusinessLayer.InstallAwareness.GetCirrusInstallPath()' to access security critical method 'SolarWinds.Common.Utility.RegistryHelper.get_LocalMachineSoftware32()' failed

Updated September 8, 2016

Overview

Customer receives the following error during the Configuration Wizard:

 

Website configuration failed:
 - Exception while configuring plugin SolarWinds NCM Integration Plugin component Orion Website Update.  Attempt by security transparent method 'SolarWinds.Cirrus.BusinessLayer.InstallAwareness.GetCirrusInstallPath()' to access security critical method 'SolarWinds.Common.Utility.RegistryHelper.get_LocalMachineSoftware32()' failed.

Assembly 'SolarWinds.Cirrus.BusinessLayer, Version=7.5.1.16, Culture=neutral, PublicKeyToken=null' is partially trusted, which causes the CLR to make it entirely security transparent regardless of any transparancy annotations in the assembly itself.  In order to access security critical code, this assembly must be fully trusted.

 

Environment

All Orion NPM 12 environments with NCM 7.5 installed at some point in the past

Cause 

Windows permission issues via path and blocking of a .DLL file.

Resolution

  1. Make sure that proper permissions are applied via the Orion Permissions Checker tool.
  2. Find the SolarWinds.Cirrus.BusinessLayer.dll file in %SYSTEMDATA%\Program Files (x86)\Solarwinds\Orion\NCM\ folder.  Right-click on the file > Properties and then click on the 'Unblock' button to unblock the file.

 

Last modified
22:56, 7 Sep 2016

Tags

Classifications

Public