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Home > Success Center > Network Configuration Manager (NCM) > Error processing results. See NcmBusinessLayerPlugin.log for details (NCMTransfer IP:xx.xx.xx.xxProcessResultsAsync Error System.IO.IOException: The file exists)

Error processing results. See NcmBusinessLayerPlugin.log for details (NCMTransfer IP:xx.xx.xx.xxProcessResultsAsync Error System.IO.IOException: The file exists)

Created by Jeremy Ruth, last modified by MindTouch on Jun 23, 2016

Views: 1,031 Votes: 0 Revisions: 4

Overview

This article describes the issue when the config continues to download and you review C:\ProgramData\Solarwinds\Logs\Orion\NCM\NCMBusinessLayerPlugin.log, the following error appears:

ERROR SolarWinds.Cirrus.BusinessLayer.TransferEngine.TransferManager - NCMTransfer IP:xx.xx.xx.xxProcessResultsAsync Error System.IO.IOException: The file exists.

 

Environment

All versions of NCM

 

Cause 

This error occurs when the temp folder is not clearing. There might be a GPO or an Antivirus that is not allowing files in the temp folder to be deleted. This is impacting the cache results error we see in the logs. 

Resolution

 

  1. Open the file explorer.
  2. Type %TEMP% location – this redirects you to the system TEMP folder.
  3. Remove all temporary files.
  4. Test with a config download.

 

Last modified
21:06, 22 Jun 2016

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