Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Configuration Manager (NCM) > Error: Connection Refused by <Old IP Address>

Error: Connection Refused by <Old IP Address>

Created by John Salvani, last modified by MindTouch on Jun 23, 2016

Views: 1,576 Votes: 0 Revisions: 4

Overview

This article describes the issue when a newly updated node IP address still displays the old address and when downloading the configuration, the following error appears:

 

Connection Refused by <OLD IP ADDRESS>

Environment

  • NCM 7.2.2 and earlier

Cause 

This issue occurs when nodes in NCM database are not yet synced following change in Orion database.

Resolution

  1. Login to the Orion Web Console
  2. Go to  Settings > NCM Settings > Sync Nodes
  3. Click Synchronize Databases
  4. Click Finish

 

 

Last modified

Tags

Classifications

Public