Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Configuration Manager (NCM) > Entity ifIndex does not refer to a ManagementObject

Entity ifIndex does not refer to a ManagementObject

Created by Mariusz Handke, last modified by Rodim Suarez_ret on Jul 04, 2016

Views: 647 Votes: 1 Revisions: 3

Updated: July 01, 2016

Overview

The following error appears while executing a script (config change template) after upgrading to NCM 7.5:

Error:Entity ifIndex does not refer to a ManagementObject.

 

In OrionWeb.log message(s), similar to the following can be found:

2016-06-29 08:50:24,039 [109] ERROR SolarWinds.ConfigManagement.Core.Logger - AdvancedTask ExecuteScript Entity ifIndex does not refer to a ManagementObject.
2016-06-29 08:50:24,273 [111] ERROR SolarWinds.ConfigManagement.Core.Logger - AdvancedTask ExecuteScript Entity ifIndex does not refer to a ManagementObject.

Environment

NCM 7.5 and later

Cause 

The script parser in NCM 7.5 has been modified and is case sensitive and ifIndex was changed to IfIndex (start with an uppercase letter I) in scope of NCM schema .

Resolution

Every instance of  @cdpEntry.ifIndex within Config Change Template(s) has to be replaced has with @cdpEntry.IfIndex.

 

Last modified

Tags

Classifications

Public