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Home > Success Center > Network Configuration Manager (NCM) > Emails to Approvers not sent in NCM 7.6

Emails to Approvers not sent in NCM 7.6

Updated September 13, 2017

Overview

- After upgrade or on NCM 7.6, if emails in the [EMAIL > TO:] field are separated by address per line in "Approval Setup Wizard", emails to approvers will fail.


[Settings > All Settings > NCM Settings > Setup Wizard];

 

[EMAIL] tab;

 

[To:] field

Negative Illustration

** Above is an illustration of the situation where emails to approvers will fail.

 

You can also find this error in the Orion.InformationService.log:

- Error in C:\ProgramData\Solarwinds\InformationService\v3.0\Orion.InformationService.log:

ERROR SolarWinds.Cirrus.BusinessLayer.DAL.ConfigChangeApprovalDAL - (null) (null) NCMCCA SendMail sending error
System.FormatException: The specified string is not in the form required for an e-mail address.

Environment

  • NCM version 7.6

 

Cause 

  • It is a known bug

 

Workaround

  • Separate [Email >  To:] addresses by commas or semicolons in Approval Setup Wizard.

 

 

 

 

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