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Home > Success Center > Network Configuration Manager (NCM) > Emails to Approvers not sent in NCM 7.6

Emails to Approvers not sent in NCM 7.6

Updated September 13, 2017


- After upgrade or on NCM 7.6, if emails in the [EMAIL > TO:] field are separated by address per line in "Approval Setup Wizard", emails to approvers will fail.

[Settings > All Settings > NCM Settings > Setup Wizard];


[EMAIL] tab;


[To:] field

Negative Illustration

** Above is an illustration of the situation where emails to approvers will fail.


You can also find this error in the Orion.InformationService.log:

- Error in C:\ProgramData\Solarwinds\InformationService\v3.0\Orion.InformationService.log:

ERROR SolarWinds.Cirrus.BusinessLayer.DAL.ConfigChangeApprovalDAL - (null) (null) NCMCCA SendMail sending error
System.FormatException: The specified string is not in the form required for an e-mail address.


  • NCM version 7.6



  • It is a known bug



  • Separate [Email >  To:] addresses by commas or semicolons in Approval Setup Wizard.





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