Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

 

 

 

Home > Success Center > Network Configuration Manager (NCM) > Editing NCM jobs throws Cirrus Settings Decrypt Data Failed

Editing NCM jobs throws Cirrus Settings Decrypt Data Failed

Updated: August 15, 2016

Overview

This articles goes over when editing jobs that have SMTP notification settings, it throws the error: 

Cirrus Settings Decrypt Data Failed 

 

Environment

All versions of NCM

 

Cause 

The cause is when the NCM SMTP Server Settings contains invalid Email Server Address and Authentication credentials.

 

Resolution

  1. Go to Settings > NCM Settings > SMTP Server Settings.
  2. Review the information and make sure it contains the proper Server Address and if it has Authentication such as TLS/SSL, enter in the correct credentials.
  3. Recreate any job that contains the Email Notification as these are corrupted with the incorrect Authentication that cannot be decrypted.

 

Last modified
20:57, 14 Aug 2016

Tags

Classifications

Public