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Home > Success Center > Network Configuration Manager (NCM) > ERROR: Cannot download xxxxx config: Access is Denied or the file exists

ERROR: Cannot download xxxxx config: Access is Denied or the file exists

Updated February 24, 2017


The following error occurs when downloading configs in a job:

ERROR: Cannot download running config: the file exists
ERROR: Cannot download Running config : Access is denied 



All NCM versions



The cause is due to permissions, UAC, Security Policy, GPO or Bit 9, preventing access to the C:\Windows\Temp.



  1. Place in Full Control for Network Services on the directory: C:\Windows\Temp.
  2. Put in exceptions for the Security Policy or GPO.
  3. Put in exceptions for Bit 9 to allow random name generated .bat files for the Collector Service mainly and other Orion services to the directory: C:\Windows\Temp.


Delete the contents of the Temp directory




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