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Home > Success Center > Network Configuration Manager (NCM) > Doubled File Extension for Download Configs in NCM

Doubled File Extension for Download Configs in NCM

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Created by Verwin Ubana, last modified by Bill Corgey on Jan 22, 2019

Views: 98 Votes: 1 Revisions: 7

Updated: October 5, 2018

Overview

Having doubled extension of the downloaded file is a known issue. Due to these double extensions, the customer is flooded with Antivirus alert detection. 

Environment

  • NCM 7.7
  • NCM 7.8
  •  

Detail

- The ".tmp.bat" files are generated by Solarwinds ConfigDiff Engine and are cleaned after a comparison.

- To work around the issue, add the AV rule exempting the NCM location.

- This is already a known issue with NCM and Solarwinds DevTeam are currently working on this

- BUG Number: NCM-3595. 

 

 

***UPDATE***

- this is now resolved in NCM7.8 Hotfix 1

-- in additon to applying the hotfix, also need to clear out the Windows\Temp folder on all pollers

 

 

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