Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Configuration Manager (NCM) > Connected! Disconnect: Protocol error

Connected! Disconnect: Protocol error

Updated: August 16, 2016


This article provides brief information and a resolution to the following error when a scheduled job is executed on multiple devices:


Disconnect: Protocol error


NCM version 7.4.1


The issue is related to the specific devices and the amount of data devices presented during a login session. 


Reduce the number of simultaneous sessions:

  1. Log in to the Orion Web Console.
  2. Go to NCM Settings.
  3. Go to Configs Settings (Configs > Configs).
  4. Reduce number of Simultaneous Downloads/Uploads (you may need to experiment with the final figure).
  5. Click on Submit.
  6. Attempt job execution.


Last modified