Configuration transfer stuck in initializing or cancelling

Overview

The configuration backup fails to complete and is stuck in the "initializing" status. The operation remains in the "cancelling" status when attempting to cancel it.

Environment

NCM 7.2 and earlier

Cause 

This is usually caused by insufficient permissions.

Resolution

1. Run the Permission checker tool to repair any potential permission issues. 
2. If necessary, repair the NCM installation from Control Panel > Programs and Features.
3. Run the NCM Configuration Wizard (Start > All Programs > SolarWinds Orion > Configuration and Auto-Discovery > Configuration Wizard).
4. Run the Orion Configuration Wizard (Start > All Programs > SolarWinds Network Configuration Manager > Network Configuration Manager Configuration Wizard).