Submit a ticketCall us

Cloud Workloads: Meet Your New Hybrid IT Reality
Have you found yourself in that evolving, hybrid IT grey area and wondering if cloud workloads are now part of your purview? And if so, will monitoring cloud workloads require a new set of dedicated cloud monitoring tools? Your answers: yes, they should be, and no, they don’t.

Find out how SolarWinds® Server & Application Monitor (SAM) can help you monitor your cloud workloads side by side with your on-premises workloads. Register Now.

Home > Success Center > Network Configuration Manager (NCM) > Configuration Wizard is stuck with one service to run Orion Improvement Program during NCM 7.5 installation

Configuration Wizard is stuck with one service to run Orion Improvement Program during NCM 7.5 installation

Created by James Fahey, last modified by Melanie Boyd on Apr 13, 2017

Views: 54 Votes: 1 Revisions: 9

Updated: August 16, 2016

Overview

When you are installing NCM 7.5, the configuration wizard only shows one service to configure: "Orion Improvement Program." The installation does not complete.

Even after you re-launch the Configuration Wizard, it still tries to configure the Orion Improvement Program.

Environment

  • NCM version 7.5

Cause 

The Orion Improvement Program was somehow corrupted.

2016-06-21 14:39:21,751 [1] ERROR CwMetricMonitor - Error while saving metrics result into file.
System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.InsertMetricsIntoFile(CwMetrics metrics, Boolean savedToDb)
2016-06-21 14:39:21,751 [1] ERROR CwMetricMonitor - Cannot run OrionImprovement. System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.InsertMetricsIntoFile(CwMetrics metrics, Boolean savedToDb)
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.CollectCwMetrics()
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.StartUploadMetrics()

 

Another way to determine if this problem exists is to see if any of these files are missing:

C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.Job.Creator.plugin
C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.Job.plugin

C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.SubJob.Creator.plugin
C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.SubJob.Transfer.plugin

Resolution

  1. Uninstall the Orion Improvement Program from the Control Panel.
  2. Re-run the Configuration Wizard to finish the NCM 7.5 installation.

 

Last modified

Tags

Classifications

Public