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Home > Success Center > Network Configuration Manager (NCM) > Configuration Wizard is stuck with one service to run Orion Improvement Program during NCM 7.5 installation

Configuration Wizard is stuck with one service to run Orion Improvement Program during NCM 7.5 installation

Created by James Fahey, last modified by Melanie Boyd on Apr 13, 2017

Views: 39 Votes: 1 Revisions: 9

Updated: August 16, 2016

Overview

When you are installing NCM 7.5, the configuration wizard only shows one service to configure: "Orion Improvement Program." The installation does not complete.

Even after you re-launch the Configuration Wizard, it still tries to configure the Orion Improvement Program.

Environment

  • NCM version 7.5

Cause 

The Orion Improvement Program was somehow corrupted.

2016-06-21 14:39:21,751 [1] ERROR CwMetricMonitor - Error while saving metrics result into file.
System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.InsertMetricsIntoFile(CwMetrics metrics, Boolean savedToDb)
2016-06-21 14:39:21,751 [1] ERROR CwMetricMonitor - Cannot run OrionImprovement. System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.InsertMetricsIntoFile(CwMetrics metrics, Boolean savedToDb)
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.CollectCwMetrics()
   at SolarWinds.ConfigurationWizard.Common.CwMetricMonitor.StartUploadMetrics()

 

Another way to determine if this problem exists is to see if any of these files are missing:

C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.Job.Creator.plugin
C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.Job.plugin

C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.SubJob.Creator.plugin
C:\Program Files (x86)\Common Files\SolarWinds\Collector\Plugins\NCM.SubJob.Transfer.plugin

Resolution

  1. Uninstall the Orion Improvement Program from the Control Panel.
  2. Re-run the Configuration Wizard to finish the NCM 7.5 installation.

 

Last modified
15:35, 13 Apr 2017

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