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Config file backups for Citrix NetScaler 9.3 fails to complete.
The command prompt is set to ">" and when NCM attempts to backup the config file and encounters this in the body, it treats this as if the config download is complete and disconnects or exits from the device.
<Command Name="PreCommand" Value="set cli prompt %u@%h"/>
For more information, see the Citrix NetScaler Command Reference Guide.