Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Configuration Manager (NCM) > Config file backup is truncated for Citrix NetScaler

Config file backup is truncated for Citrix NetScaler

Created by James Fahey, last modified by MindTouch on Jun 23, 2016

Views: 254 Votes: 1 Revisions: 3

Overview

Config file backups for Citrix NetScaler 9.3 fails to complete.

Environment

  • All NCM versions

Cause 

The command prompt is set to ">" and when NCM attempts to backup the config file and encounters this in the body, it treats this as if the config download is complete and disconnects or exits from the device.

Resolution

  1. Edit the device template used for the Citrix Netscaler to define the command prompt to contain the device name, 'DeviceName>'.
  2. The template should contain a pre-command to change the prompt to the Device Name:

<Command Name="PreCommand" Value="set cli prompt %u@%h"/> 

For more information, see the Citrix NetScaler Command Reference Guide.

 

 

Last modified

Tags

Classifications

Public