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This article describes the issue when downloading configs in NCM for the Citrix Netscaler, there are numerous lines missing.
All versions of NCM
This issue occurs when you are not using a root account, there are fields that show as not accessible.
Set NCM to user the root account.
Log into the Orion web Console with an account that has Admin rights and the NCM administrator Role.
Go to Settings > Manage Nodes.