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Home > Success Center > Network Configuration Manager (NCM) > Avaya ERS 5510 and 5520 not consistently getting backed up by NCM

Avaya ERS 5510 and 5520 not consistently getting backed up by NCM

Created by Bill Corgey, last modified by MindTouch on Jun 23, 2016

Views: 36 Votes: 0 Revisions: 4


Synoptic/Avaya ERS 5510 and 5520 devices fail to get backed up by NCM or may fail login. 


All NCM versions

Note: Resolution is not available until NCM 7.4.1


The Synoptic 5510 and 5520 devices are menu based.

That will maintain the session if not disconnected properly.

Download the following device templates from Thwack and import them to NCM.

ERS 5510

ERS 5520


Last modified
21:02, 22 Jun 2016