Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Netflow Traffic Analyzer (NTA) > Your NetFlow License is currently unavailable

Your NetFlow License is currently unavailable

Updated August 17, 2016

Overview

When navigating to the NTA summary page, the following error is displayed:

NetFlow Service inaccessible. Verify that service is 'Started'

 

When drilling down into any interface, the following error is thrown:

Your NetFlow License is currently unavailable

Can't obtain license information.

 

Environment

NTA 4.2

Cause 

  • Additional Web Server loses connectivity.  

Resolution

 

Resolution 1:

 

  1. Issue fixed in NTA 4.2.1. This will require NPM 12.0.1 to be installed first.

 

Resolution 2:

 

1. If you do not want to upgrade reset IIS on the additional web server for a temporary fix. 

 

 

 

Last modified
09:28, 15 May 2017

Tags

Classifications

Public