Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Netflow Traffic Analyzer (NTA) > Unexpected Website Error: Can't find parent class for policy

Unexpected Website Error: Can't find parent class for policy

Created by Brian O'Donovan, last modified by MindTouch on Jun 23, 2016

Views: 988 Votes: 1 Revisions: 4


The following error, or similar, appears after changing the policy name on the router:

Unexpected Website Error

Can't find parent class for policy: 'voip-sub-backbone-B' with PMID: 88 and ParentCMObjectIndex: 7082977


NTA 3.11


This occurs when the NTA database was not updated when the policy name was changed.


Upgrade to later version of NTA. this issue is fixed in NTA 4.x and higher.

If you are unable to upgrade, download and apply NTA 3.11 Hot Fix 4 from the SolarWinds Customer Portal.


Last modified