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Home > Success Center > Netflow Traffic Analyzer (NTA) > Unable to keep NetFlow Service running

Unable to keep NetFlow Service running

Created by Brian O'Donovan, last modified by Aileen de Lara_ret on Jun 28, 2016

Views: 321 Votes: 1 Revisions: 5

Overview

This article provides brief information on the issue when you are unable to keep Netflow service running with the following error:

 

ERROR:

2016-05-24 15:48:59,290 [7] INFO  SolarWinds.Netflow.Processing.AppContext - Checking FastBit server version ...
2016-05-24 15:48:59,337 [7] FATAL SolarWinds.Netflow.Processing.AppContext - FastBit Server version '412' doesn't match with expected server version '411' for this client. Please upgrade FastBit server to required version.
2016-05-24 15:48:59,353 [7] FATAL SolarWinds.Netflow.Processing.AppContext - Can't verify FastBit server version: FastBit Server version '412' doesn't match with expected server version '411' for this client. Please upgrade FastBit server to required version.
2016-05-24 15:48:59,353 [7] ERROR SolarWinds.Orion.NetFlow.Service.Program - NetFlowService will be abnormally terminated - Unhandled exception.
System.Exception: Can't verify FastBit server version: FastBit Server version '412' doesn't match with expected server version '411' for this client. Please upgrade FastBit server to required version.
   at SolarWinds.Netflow.Processing.AppContext.<Initialize>b__a()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()

 

Environment

NTA version 4.1.2

 

Cause 

NTA Flow Storage Database was upgraded but the NTA collector was not upgraded.

 

Resolution

Upgrade NTA collector on the Orion server and run the configuration wizard.

 

 

 

 

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