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Home > Success Center > Netflow Traffic Analyzer (NTA) > Troubleshoot remote NTA Flow Storage installation

Troubleshoot remote NTA Flow Storage installation

Overview

This article provides brief information and steps to resolve  the following errors encountered during a NTA installation of NTA Flow Storage:

  • NTA Flow Storage Configurator: Connection to Orion Database Failed 
  • Configuration Wizard: Firewall Blocks Connection to Remote NTA Flow Storage
  • Installing NTA Additional Web on NTA Flow Storage Server
  • SolarWinds Certificates Mismatch

 

Environment

All NTA versions

Resolution

  • NTA Flow Storage Configurator: Connection to Orion Database Failed

Database connection error in NTA Flow Storage Configurator after you click Test connection

Try one of the following options:

  • Check the firewall settings on the database server and temporarily turn the firewall off until the installation finishes.
  • Make sure there are appropriate SolarWinds NPM and SolarWinds NTA installed on your Orion database server.
  • Check whether you can access the database server from the current server.

 

  • Configuration Wizard: Firewall Blocks Connection to Remote NTA Flow Storage

Cannot connect to remote NTA Flow Storage in the NTA Configuration Wizard

Check firewall settings of your NTA Flow Storage server and if necessary, turn the firewall off until the installation finishes.

 

  • Installing NTA Additional Web on NTA Flow Storage Server

Cannot install NTA Additional Web on a server hosting NPM Additional Web and NTA Flow Storage.

  1. Uninstall the NTA Flow Storage.
  2. Install the NTA Additional Web.
  3. Install the NTA Flow Storage on a different server in your NPM poller network.

 

  • SolarWinds Certificates Mismatch

SolarWinds does not support a configuration where you install your NTA Flow Storage on an NPM server and try to link the NTA Flow Storage to a remote Orion NPM database. Each NPM uses another SolarWinds certificate and the situation results in the SolarWinds Certificates Mismatch error.

Uninstall NTA Flow Storage and install it on a server without NPM or on the NPM additional poller whose database you intend to use.

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