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Record detailed results as you perform these steps. Doing so will help expedite a resolution should you need to contact SolarWinds Support about your CBQoS issue.
To troubleshoot a CBQoS issue:
Note: In particular, the
SolarWinds Orion Module Engine service enables polling of CBQoS. The NTA
SolarWinds NetFlow service takes the data the Orion poller obtains from the device through SNMP and writes it into the
NetFlow database table; and if this service is not working, polled CBQoS data will sit in a queue and eventually get dropped.
Support is determined by
If you see any value in your MIB viewer for this OID, then CBQoS data is being successfully pulled.
Assuming the attempt to reset device discovery failed, contact SolarWinds Support with the results of your troubleshooting so far.