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Home > Success Center > Netflow Traffic Analyzer (NTA) > Top talkers alert page missing after upgrading to NTA 4.2.1

Top talkers alert page missing after upgrading to NTA 4.2.1

Updated November 3, 2016

Overview

This article provides a resolution when the High Utilization with Top Talkers alert returns a blank email after upgrading to NTA 4.2.1.

Environment

NTA 4.2.1

Cause 

This is a known bug.

Resolution

Download and install the Hotfix from this link:

 

http://downloads.solarwinds.com/solarwinds/Release/HotFix/SolarWinds-Orion-NTA-v4.2.1-HF2.zip

 

Readme:

SolarWinds NetFlow Traffic Analyzer Version 4.2.1 Hotfix 2

==========================================================

 

This cumulative hotfix addresses issues with the action Email web page for Top talker alerts, data and option template mismatch for NBAR2, and crash of the Netflow service due to error 'failed to append data to AdvancedApplicationID'.

 

This hotfix requires SolarWinds NTA 4.2.1.

 

Install this hotfix on the server where Netflow is installed (Main poller, Additional poller, Flow storage database).

 

 

Installing the NTA 4.2.1 Hotfix 2

---------------------------------

 

Step 1: Install the hotfix on the Main poller and Additional poller.

 

1. As an administrator, log in to the server where NTA is installed.

 

2. Extract the hotfix archive, run SolarWinds-Orion-NTA-v4.2.1-HF2.exe, and follow the instructions in the installation wizard.

 

The Orion Configuration Wizard launches automatically. If the wizard does not launch automatically, you can start it manually from the following location:

            In the SolarWinds Orion program folder (SolarWinds Orion > Configuration and Auto-Discovery > Configuration Wizard)

 

Step 2: Install the hotfix on the Netflow Flow storage database, if you have the Netflow Flow Storage Database installed on a SEPARATE server from NPM and NTA.

 

1. As an administrator, log in to the server where the NTA Flow storage database is installed.

 

2. Extract the hotfix archive, run SolarWinds-Orion-NTA-v4.2.1-HF2.exe, and follow the instructions in the installation wizard.

 

The NTA Flow Storage Database Configuration Wizard launches automatically. If the wizard does not launch automatically, you can start it manually from the following location:

            In the SolarWinds Orion NetFlow Traffic Analyzer program folder (SolarWinds Orion > NetFlow Traffic Analyzer > NTA Flow Storage Database Configurator)

 

 

Uninstalling the NTA 4.2.1 Hotfix 2

-----------------------------------

 

1. As an administrator, log in to the server where the Netflow Flow Storage Database is installed.

 

2. Navigate to Installed Updates. For example: Control Panel > Programs > Programs and Features > Installed Updates.

 

3. Right-click Update for SolarWinds Orion NetFlow Traffic Analyzer 4.2.1 (HF2) under the group SolarWinds Orion NetFlow Traffic Analyzer 4.2, select Uninstall, and complete the uninstallation.

 

 

 

 

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