Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Netflow Traffic Analyzer (NTA) > Netflow Sources chart tree expansion generates error

Netflow Sources chart tree expansion generates error

Created by Michael Almadova, last modified by MindTouch on Jun 23, 2016

Views: 8 Votes: 0 Revisions: 6

Overview

 

This article describes an issue where Netflow Sources Chart for expanding any Netflow source returns an error: Unauthorized

 

 

Environment

NTA version 4+

 

Cause 

This occurs due to permissions issue caused by limitations or third-party software for secure login. 

Resolution

Resolution 1:

1. Open Database Manager. 

2. Query the Accounts table. 

3. Find the account, validate columns for Limitation, and set to 0. 

4. Query Views table.

5. Check the column for LimitationID and set to 0. 

 

Resolution 2:

  • If any type of secure login software is being used to integrate with Solarwinds, turn this off. 
  • Test with local Orion Admin account

 

 

Last modified
20:36, 22 Jun 2016

Tags

Classifications

Public