Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Netflow Traffic Analyzer (NTA) > Netflow Interface Details charts do not load for certain interfaces

Netflow Interface Details charts do not load for certain interfaces

Overview

This article provides brief information and steps to resolve the issue when the NetFlow Interface Details charts do not load for certain interfaces. The charts will only show the spinning loading wheel icon. No errors or time outs are displayed.

 

 

 

 

 

 

 

 

Environment

NTA 4.x and later

Cause 

The issue is caused when there is no value in bandwidth statement for the interfaces in NPM. This is caused by the device not responding when performing an SNMP discovery.

 

 

Resolution

  1. Log in to the SolarWinds Orion Web Console.
  2. Go to Manage nodes.
  3. Find the device in question.
  4. Select the interface that is having issues, and click Edit Properties.
  5. Select Custom Bandwidth and enter the interface speeds for both Transmit and Receive Bandwidth and save the settings.

    Now the correct Bandwidth is shown in the NPM Interface Details page.

  6. Go to the NetFlow Interface Details page for the Interface in question. Charts should now load without issues.

  

 

Last modified

Tags

Classifications

Public