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Home > Success Center > Netflow Traffic Analyzer (NTA) > NetFlow Traffic Analyzer (NTA) is not showing any graphs or showing No Data Available

NetFlow Traffic Analyzer (NTA) is not showing any graphs or showing No Data Available

Table of contents

Updated September 19th, 2016

Overview

NetFlow Traffic Analyzer (NTA)  is not showing any graphs or showing "No Data Available"

Environment

  • NTA 4.1.1 and higher

Steps

  1. Verify if this is affecting some or all resources
  2. If this only affects some devices verify Netflow is being received by using Wireshark
  3. If this is affecting all devices
  4. Look for errors in the Information v2 service logs
  5. Look for errors in the Orion Web logs
  6. Verify the Netflow service can connect to the Netflow Flow Storage service.  If not connecting ran the SolarWinds.Netflow.FastBit.Configurator.exe to reestablish the connection
  7. On your Main Orion server, grant the servername\<athenticated users> and <network service> full rights to the following folder and all sub dirs.
    “C:\ProgramData\Microsoft\Crypto” folder.
    “C:\Windows\Temp\SolarWinds”
    “C:\ProgramData\SolarWinds”
    “C:\Inetpub\SolarWinds”
  8. Run C:\Program Files (x86)\SolarWinds\Orion\OrionPermissionChecker.exe --> click on CHECK and then after it completes click on REPAIR
  9. - Repair JobEnginev2 and CollectorInstaller
      How to?
      Go to C:\Programdata\SolarWinds\Installers
      - Right-click JobEngine.v2.msi and Uninstall
      - Right-click CollectorInstaller.msi and Uninstall  
      - Right-click JobEngine.v2.msi and Install
      - Right-click CollectorInstaller.msi and Install
  10. Start all Orion Services

 

 

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