Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA installation error: The features are already installed on the machine

NTA installation error: The features are already installed on the machine

Overview

The following error is displayed when installing SolarWinds Orion Netflow Traffic Analyzer 4.1 on an additional web server:

The features are already installed on the machine.  Would you like to perform repair installation?  This option repairs or reinstalls damaged or missing components.

Environment

NTA 4.1 and later

Cause 

Stale registry keys from a previous installation prevent the installation from initializing properly.

Resolution

  1. Reset the configuration wizard to run completely. You can request help from support to perform this task.
  2. Create a backup of the following registry in Regedit:
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\Orion\Netflow Traffic Analyzer
  3. Delete the key.
    The installer now initializes properly and completes the operation.

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Last modified

Tags

Classifications

Public