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NTA installation does not proceed during Flow Storage Connection

Updated October 10, 2016

Overview

NTA Flow Storage is installed on a separate server.

When user installs NTA on the Orion server, entering the Hostname or IP Address of the Flow Storage is successful, but instantly closes the installation.

No error message shows. 

 

Environment

All NTA versions

 

Cause 

There is an existing SolarWinds-Orion-NTA msi installer in C:\ProgramData\Solarwinds\Installers. The version of this C:\ProgramData\Solarwinds\Installers is older than what is being executed. It could be that a previous version of NTA has been executed but cancelled the installation.

 

The Installer log inside C:\ProgramData\Solarwinds\Logs\NTA\Installer shows an error about Failed to copy NTA setup.exe to Installers folder. Error=5, Src='C:\Users\Administrator\Desktop\SolarWinds-Orion-NTA-v4.2.1-b2364.exe', Dest='C:\ProgramData\SolarWinds\Installers\SolarWinds-Orion-NTA.exe.'

 

NTA [10::5::2016]

**************************************************

NTA [11: 4:28:845] : Entry WinMain

NTA [11: 4:28:845] : Entry .. GetVExe

NTA [11: 4:28:845] : Exit  .. GetVExe

NTA [11: 4:28:845] : Entry .. CheckOrionVersion

NTA [11: 4:28:845] : Exit  .. CheckOrionVersion

NTA [11: 4:28:845] : Entry .. CheckNPMVersion

NTA [11: 4:28:845] : Exit  .. CheckNPMVersion

NTA [11: 4:28:845] : Entry .. ExtractMaintenanceCheck

NTA [11: 4:28:845] : Entry .. .. ExtractMsiToDir

NTA [11: 4:28:861] : Exit  .. .. ExtractMsiToDir

NTA [11: 4:28:861] : Exit  .. ExtractMaintenanceCheck

NTA [11: 4:28:861] : INFO  ...NET 4.5 detected

NTA [11: 4:28:861] : Entry .. LaunchMaintDateCheck

NTA [11: 4:28:861] : Entry .. .. LaunchAndWaitForExecutable

NTA [11: 4:28:970] : Exit  .. .. LaunchAndWaitForExecutable

NTA [11: 4:28:970] : INFO  ..Return Code: 0

NTA [11: 4:28:970] : INFO  ..Maintenance check OK

NTA [11: 4:28:970] : Exit  .. LaunchMaintDateCheck

NTA [11: 4:28:970] : Entry .. ExtractAdditionalMSI

NTA [11: 4:28:970] : Entry .. .. ExtractMsiToDir

NTA [11: 4:29:204] : Exit  .. .. ExtractMsiToDir

NTA [11: 4:29:204] : Exit  .. ExtractAdditionalMSI

NTA [11: 4:29:204] : Entry .. IsFileInMSIDB

NTA [11: 4:29:204] : Exit  .. IsFileInMSIDB

NTA [11: 4:29:204] :  Install check type: 0 [0 - RTM, 1 - Beta, 2 - Skip]

NTA [11: 4:29:204] : Entry .. GetNtaMsiPackageName

NTA [11: 4:29:204] : Entry .. .. LaunchAndWaitForExecutable

NTA [11: 4:46:551] : Exit  .. .. LaunchAndWaitForExecutable

NTA [11: 4:46:551] : INFO  ..PreInstallChecker returned 2

NTA [11: 4:46:551] : Exit  .. GetNtaMsiPackageName

NTA [11: 4:46:551] : Entry .. GetPackageInfo

NTA [11: 4:46:551] : Exit  .. GetPackageInfo

NTA [11: 4:46:551] : Entry .. GetMSISetupPackageInfo

NTA [11: 4:46:551] : Entry .. .. GetNtaMsiPackageName

NTA [11: 4:46:551] : Exit  .. .. GetNtaMsiPackageName

NTA [11: 4:46:551] : Entry .. .. GetPropertyFromMSIDB

NTA [11: 4:46:551] : Exit  .. .. GetPropertyFromMSIDB

NTA [11: 4:46:551] : Entry .. .. GetPropertyFromMSIDB

NTA [11: 4:46:551] : Exit  .. .. GetPropertyFromMSIDB

NTA [11: 4:46:551] : Entry .. .. GetSummaryInfoFromMSIDB

NTA [11: 4:46:551] : Exit  .. .. GetSummaryInfoFromMSIDB

NTA [11: 4:46:551] : Exit  .. GetMSISetupPackageInfo

NTA [11: 4:46:551] : FAIL  ..Failed to copy NTA setup.exe to Installers folder. Error=5, Src='C:\Users\Administrator\Desktop\SolarWinds-Orion-NTA-v4.2.1-b2364.exe', Dest='C:\ProgramData\SolarWinds\Installers\SolarWinds-Orion-NTA.exe.'

NTA [11: 4:46:551] : Entry .. CheckNTAVersion

NTA [11: 4:46:551] : FAIL  .. ..Failed to read Orion NTA version from registry.

NTA [11: 4:46:551] : FAIL  .. ..Orion NTA version validation failed.

NTA [11: 4:46:551] : Exit  .. CheckNTAVersion FAILED

NTA [11: 4:46:551] : Entry .. AfterSetupActions

NTA [11: 4:46:551] : Entry .. .. GetOrionInstallDirectory

NTA [11: 4:46:551] : Exit  .. .. GetOrionInstallDirectory

NTA [11: 4:46:551] : Entry .. .. GetNtaInstallDirectory

NTA [11: 4:46:551] : FAIL  .. .. ..Failed to read InstallDir from registry.

NTA [11: 4:46:551] : Exit  .. .. GetNtaInstallDirectory FAILED

NTA [11: 4:46:551] : FAIL  .. ..Failed to get InstallDir.

NTA [11: 4:46:551] : Exit  .. AfterSetupActions FAILED

NTA [11: 4:46:551] : Exit  WinMain FAILED

**************************************************

Resolution

  1. Go to C:\ProgramData\Solarwinds\Installers and move the SolarWinds-Orion-NTA to a different directory. 

  2. Go to C:\ProgramData\Solarwinds\Logs\NTA\Installer\MSIs and move all the data to a different directory.

  3. Run again the installer.

It should proceed with the installation and extract the correct files in Installers folder.

 

 

 

 

Last modified
18:11, 9 Oct 2016

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