Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

 

 

 

Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA exception: The file exists

NTA exception: The file exists

Issue

In SolarWinds NTA 4.0 – 4.1.2, Flow Storage may crash with this exception:

System.IO.IOException: The file exists.

ERROR:

ERROR SolarWinds.Orion.NetFlow.Service.Program - Unhandled exception: Message: The file exists.

Environment

  • NTA 4.0 to NTA 4.1.2
  • Fixed in NTA 4.2.0

Cause

This error is caused when either servers NTA application or Flow Storage Database (FSDB) have more than 65565 files in the C:\Windows\temp directory. The Windows operating system runs out of unused temporary file names and cannot create new temp files.

Resolution

  1. Stop Netflow or SolarWinds NetFlow Storage service.

  2. Go to C:\Windows\Temp in a file explorer window.
  3. Delete the tmp*.tmp files.
  4. Restart services

Last modified
09:08, 30 Nov 2016

Tags

Classifications

Public