Submit a ticketCall us

Welcome to the NEW Success Center. Search all resources (documentation, videos, training, knowledge base articles) or browse resources by product. If you are unable to find what you are looking for, please contact us at customersuccess@solarwinds.com

 

 

 

 

Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA packet processing suspended: ERROR FastbitCLR.Disk.VolumeFs - IsLoadedMetaInformation - Invalid format of meta information in file

NTA packet processing suspended: ERROR FastbitCLR.Disk.VolumeFs - IsLoadedMetaInformation - Invalid format of meta information in file

Created by Brian O'Donovan, last modified by MindTouch on Jun 23, 2016

Views: 581 Votes: 1 Revisions: 4

Overview

This article addresses the issue where NetFlow packet processing is suspended and the following error is found in the FastBitServerService.log:

ERROR FastbitCLR.Disk.VolumeFs -

IsLoadedMetaInformation - Invalid format of meta information in file [D:\NTA Storage Database\Flows\TN#2016-02-19@0_0\ApplicationID. -meta], exception [Unable to read beyond the end of the stream.]

Environment

NTA 4 and later

Cause 

This occurs when the meta information for the partition is corrupted.

Resolution

  1. Connect to the NTA Flow Storage Database server via RDP.
  2. Verify that you have a backup of the NTA database. If not, back up the database.
  3. Stop the SolarWinds NetFlow Fastbit Server Service.
  4. Open the folder where the NTA Flow Storage DB resides.
  5. Place a copy of ...\Data\Flows\_metadata\ApplicationID.-meta in the partition folder that has the issu: ...\Data\Flows\TN#2016-02-19@0_0\ in this example.
  6. Start the SolarWinds NetFlow Fastbit Server Service.

 

Last modified
20:56, 22 Jun 2016

Tags

Classifications

Public