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Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA License Issue : Object Reference not set to an Instance of an Object

NTA License Issue : Object Reference not set to an Instance of an Object

Created by Con Finucane, last modified by MindTouch on Jun 23, 2016

Views: 1,360 Votes: 1 Revisions: 3

Overview

This article addresses the issue where the NTA pages on the Orion Web Console do not display and return the following error:

Unexpected Website Error. Object Reference not set to an Instance of an Object.

The following error is also found in the NTA Business Layer logs (volume\programdata\solarwinds\orion\logs\nta):

License Does Not Match Install Type

Environment

All NTA versions

Resolution

  1. Click Start and Run Regedit.
  2. Create a backup of the registry.
  3. Verify that the value for the following key is FULL:
    Computer/HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Solarwinds/Orion/Core/Configuration
  4. Restart Orion services.

 

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