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Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA Documentation > NTA 4.4 Administrator Guide > NTA Troubleshooting > Error: No template received

Error: No template received

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If you are receiving NetFlow v9 flows from a device without an appropriate template for longer than 15 minutes, SolarWinds NTA displays this error:
"NetFlow Receiver Service [xy] received NetFlow v9 flows without any template for decoding them. Configure the device x.x.x.x to export an appropriate NetFlow v9 template at 1-minute intervals. See help for details."

Resolve the issue

  1. Log in to the appropriate device and check the template.
  2. Make sure the device exports an appropriate template in one-minute intervals.
  3. Make sure the template includes all required details. For more details, see Required fields.

For more information about appropriate commands, see documentation of the device.

 
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