Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA 4.2.3 Administrator Guide > NTA Troubleshooting > Error: No template received

Error: No template received

Table of contents
Created by Lori Krell_ret, last modified by Alexandra.Nerpasova on Oct 25, 2016

Views: 11 Votes: 0 Revisions: 4

If you are receiving NetFlow v9 flows from a device without an appropriate template for longer than 15 minutes, SolarWinds NTA displays this error:
"NetFlow Receiver Service [xy] received NetFlow v9 flows without any template for decoding them. Configure the device x.x.x.x to export an appropriate NetFlow v9 template at 1-minute intervals. See help for details."

Resolve the issue

  1. Log in to the appropriate device and check the template.
  2. Make sure the device exports an appropriate template in one-minute intervals.
  3. Make sure the template includes all required details. For more details, see Required fields.

For more information about appropriate commands, see documentation of the device.

 
Last modified
07:14, 25 Oct 2016

Tags

Classifications

Public