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Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA - Knowledgebase Articles > PDF for Top Talker report has no data available

PDF for Top Talker report has no data available

Updated January 25, 2019

Overview

The attached PDF sent via scheduled email for a Top Talker report is blank.

Environment

NTA 4.2.X

NTA 4.4 

Resolution

OPTION 1: 

This is for NTA 4.2.X version.

 

This issue has been resolved in NTA 4.2.1 with HotFix 3. Download the hotfix from your customer portal or upgrade to an NTA version later than 4.2.1.

***Please keep in mind you will not see graphing/charts embedded in email as designed***

 

 

OPTION 2:

This is for NTA 4.4 version. 

 

Run this query in database manager:

 

UPDATE [SolarWindsOrion].[dbo].[WebSettings] SET [SettingValue] = FALSE

WHERE [SettingName] = 'PdfExport_RenderAsImage'
 

***Note

They need to change the [SolarWindsOrion] to the name of their orion database if they don't use the default name.

 

 

 

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