Submit a ticketCall us

AnnouncementsFace your biggest database issues head-on

Our new eCourse helps you navigate SQL Server performance blocks by teaching you how to recognize and deal with the three DBA Disruptors: Performance Hog, Blame Shifter, and Query Blocker. Register today to learn how to defend your environment and fend off menacing disruptions.

Register for your free eCourse.

Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA - Knowledgebase Articles > NetFlow Collector service is down after migrating the Orion database

NetFlow Collector service is down after migrating the Orion database

Updated June 27, 2017

Overview

This article describes an issue where the NetFlow Collector services are down but all NetFlow services are up after migrating the Orion database. The configuration wizard completes successfully on the NetFlow storage database and the charts display data.

The NTA business layer log displays the following error (C:\ProgramData\Solarwinds\Logs\NTA):

2017-06-02 10:04:43,117 [10] INFO  SolarWinds.Netflow.Processing.AppContext - Time on NetFlow Receiver Service [xxx xxx xxx ] is: 6/2/2017 10:04:43 AM. DB server time is: 6/2/2017 10:06:23 AM. The difference is: 100.8s. The thresholds are 60s for warning, 300s for error.

Environment

All NTA versions

Cause 

This issue is caused when there is a time difference of more than 300 seconds between the servers.

Resolution

Make sure that the Orion SQL server, main Orion polling engine, and the NetFlow storage database time are synchronized.

 

Last modified

Tags

Classifications

Public