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NTA Report export to PDF not formatted correctly

Overview

This article provides brief information and steps to resolve the issue when the exported PDF from the Netflow chart does not format correctly. 

Environment

All NTA versions

Cause 

The issue is caused by HTTPS redirecting in IIS.

Resolution

  1. After you confirm HTTPS is used, locate and create a backup of c:\inetpub\SolarWinds\web.config (or other destination, where you store your website).
  2. Stop the SolarWinds NetPerfMon website and kill the w3wp.exe process.
  3. In the web.config file find the following key <add key="ExportToPDF.HttpsServerName" value=""/> and as the value, use the name of your Orion server.

    For example,  <add key="ExportToPDF.HttpsServerName" value="OrionServer.com"/> and save the file.

  4. Start the website again and export any site.

 

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