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Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA - Knowledgebase Articles > NTA Flow Storage Database not fully installed if destination folder name contains non-ASCII characters

NTA Flow Storage Database not fully installed if destination folder name contains non-ASCII characters

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 810 Votes: 0 Revisions: 8

Issue

NTA Flow Storage is not fully installed on a computer with Japanese locale if the NTA Flow Storage is located in a folder whose name contains non-ASCII characters. As a result, NTA Service is crashing in cycles.

Cause

NTA does not fully support folder names with non-ASCII characters.

Resolution

To resolve this issue, complete the following steps:

  1. Create a new folder and name it using ASCII characters, for example NTAFlowStorage.

    Note: Make sure the whole path to the new folder contains only ASCII characters.
     
  2. Start the SolarWinds NTA Flow Storage Configurator in the SolarWinds Orion > NetFlow Traffic Analyzer program folder.
  3. Specify the new folder as the destination folder for your NTA Flow Storage and complete the wizard.
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