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Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA - Knowledgebase Articles > NTA Error: The older version of SolarWinds Orion NetFlow Traffic Analyzer 4.1 cannot be removed. Contact your technical support group.

NTA Error: The older version of SolarWinds Orion NetFlow Traffic Analyzer 4.1 cannot be removed. Contact your technical support group.

Table of contents

Updated June 7, 2018

Overview

This article will show how to resolve issues when the following error appears when reinstalling the NTA Flow Storage database (FSDB) and upgrading it to a higher version:

The older version of SolarWinds Orion NetFlow Traffic Analyzer 4.1 cannot be removed. Contact your technical support group.

Environment

  • NTA 4.2.1

Steps

  1. Remove all NTA files located in the folder: C:\ProgramData\SolarWinds\Installers
  2. Check for other files that need to be removed in the folder: C:\ProgramData\Solarwinds\Logs\NTA\Installer\MSIs
  3. Verify that NTA has upgraded to the correct version by going to Control panel > Programs and features, and locating SolarWinds Orion NetFlow Traffic Analyzer.

 

 

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