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Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA - Knowledgebase Articles > Fastbit server didn't respond. waiting for 30s. Unable to connect to [Netflow DB Server]

Fastbit server didn't respond. waiting for 30s. Unable to connect to [Netflow DB Server]

Created by Leif Amland, last modified by Melanie Boyd on Jun 21, 2018

Views: 1,035 Votes: 0 Revisions: 4

Overview

This article describes the issue about the connection between NTA FlowStorage DB and the Orion Server that prompts this message:

Error: < fastbit server didn't respond. waiting for 30s >

 

This article applies NTA 4.2 and earlier. NTA 4.4 and later versions use a SQL Server database to store flow data. For more information, see Databases used by SolarWinds modules.

Environment

NTA 4.2 and earlier

Cause 

This issue occurs because the firewall is blocking the connection.

Resolution

Turn off the firewall and it should automatically connect back to the database. You can verify this in the Web Console under the NetFlow tab. A message appears that the connection has resumed.

 

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