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Home > Success Center > Netflow Traffic Analyzer (NTA) > NTA - Knowledgebase Articles > Cannot create temp file, please delete all temp files with prefix SWI from D:\SystemTemp\

Cannot create temp file, please delete all temp files with prefix SWI from D:\SystemTemp\

Updated January 17, 2016

Overview

On the flow storage server in C:\ProgramData\SolarWinds\Logs\NTA\FastBitServerService.log there is an error message similar to the following:

Cannot create temp file, please delete all temp files with prefix "SWI" from "D:\SystemTemp\.

Environment

All NTA versions

Cause 

Something caused the file system from being inaccessible. See the resolution on what to check and how to resolve it.

Resolution

  1. Make sure that the D:\ exists and is accessible. If the server is a VM, make sure the drive is mounted or attached to the VM especially if your system points to that drive to store temp files.
  2. Make sure the disk drive is not full.
  3. Make sure that the temp folder is exempted from any Antivirus scanning.
  4. Make sure that the appropriate permissions are assigned to the folder and that the Flow storage service has full control.
  5. Make sure that the folder is not read only.

 

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