Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Netflow Traffic Analyzer (NTA) > Installer does not launch during an upgrade to NTA 4.2.2

Installer does not launch during an upgrade to NTA 4.2.2

Updated May 10, 2017

Overview

After launching the installer for NTA 4.2.2, it goes directly to the wizard and does not upgrade to the correct version. This error message prompts:

Website Configuration Failed

No valid package combination was found for current system

 

There are instances where the wizard exits without the error. 

Environment

NTA 4.2.2

Resolution

  1. Remove all NTA files in C:\ProgramData\SolarWinds\Installers.
  2. Check for other files that need to be removed in C:\ProgramData\Solarwinds\Logs\NTA\Installer\MSIs.
  3. Verify that NTA has upgraded to the correct version by going to Control panel > Programs and features and locating SolarWinds Orion NetFlow Traffic Analyzer.
After a successful upgrade to NTA 4.2.2, the version should now be on 4.2.3145.0.

 
 

 

Last modified

Tags

Classifications

Public