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Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.
Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
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Updated January 12, 2017
I had written some custom reports using SQL, will those still work?
Old custom reports have been archived for you to reference, you will need to rebuild those reports using the new web reporting interface that ships with 4.x. If you are unable to write a similar report with the new web reporting, you can always use the SolarWinds API/SWQL. For more information, see Creating Web-Based Reports Using SWQL.
Note: Web-based reports covering time periods shorter than 30 days are generated faster.