Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Netflow Traffic Analyzer (NTA) > FATAL SolarWinds.Netflow.Processing.AppContext - FastBit Server version '4220' doesn't match with expected server version '4192' for this client. Please upgrade FastBit server to the required version

FATAL SolarWinds.Netflow.Processing.AppContext - FastBit Server version '4220' doesn't match with expected server version '4192' for this client. Please upgrade FastBit server to the required version

Updated March 10, 2017

Overview

This article provides brief information and a resolution to the issue when the NTA Collector status is down due to lack of connectivity to the NTA Flow Storage Database. 

 

This is seen in the NTA Settings page under the Collectors heading, or in the Last 25 Traffic Events on the NTA Summary Page. See the following sample:  

 

The error in the NTA.BusinessLayer.log states the following:

FATAL SolarWinds.Netflow.Processing.AppContext - FastBit Server version '4220' doesn't match with expected server version '4192' for this client. Please upgrade FastBit server to the required version

This error appears in conjunction with the following error message in the NTA.BusinessLayer.log:

 

INFO Solarwinds.Netflow.Processing.AppContext - Fastbit server didn't respond or version mismatch.  Waiting for 30s...

Environment

NTA version 4.2.x 

Cause 

There is a version mismatch between the NTA Flow Storage Database and the NTA Collector versions as confirmed in the NTA.BusinessLayer.log and FastbitServerService.log files:

 

NTA.BusinessLayer.log:

*** SolarWinds NTA v4.2.0.1585, .Net Runtime v4.0.30319 ***
*** Assembly SolarWinds.Netflow.Common, Version=4.2.0.1585, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.Orion.Proxy.I18N, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly NetFlowService, Version=4.2.0.1585, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.Netflow.Processing, Version=4.2.0.1649, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.Orion.Common, Version=2.0.0.0, Culture=neutral, PublicKeyToken=316e86daa515e407, .NET version v4.0.30319 ***
*** Assembly SolarWinds.Netflow.Utils, Version=4.2.0.1585, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.Netflow.FastBit.Contract, Version=4.2.0.1585, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

 

FastbitServerService:

SolarWinds Netflow FastBit Server Service v4.2.2.3106, .Net Runtime v4.0.30319 ***
*** Assembly SolarWinds.Netflow.FastBit.Server.Service, Version=4.2.2.3106, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.Netflow.Utils, Version=4.2.2.3106, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***
*** Assembly SolarWinds.Netflow.FastBit.Contract, Version=4.2.2.3106, Culture=neutral, PublicKeyToken=null, .NET version v4.0.30319 ***

Resolution

Install the same version on the NTA Collector and the NTA Flow Storage Database, and vice versa.

See the following articles for more information: 

 

 

 

Last modified
19:28, 9 Mar 2017

Tags

Classifications

Public