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Home > Success Center > Netflow Traffic Analyzer (NTA) > Export to XLS fails while using HTTPS in NTA

Export to XLS fails while using HTTPS in NTA

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Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 70 Votes: 0 Revisions: 9

 

Issue:

'Export to XLS' fails with the following error message:

Unexpected Website Error. The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

 

Cause:

A self-signed certificate fails the validation test as they are not from a trusted source (e.g. verisign, etc.) .

 

Workaround:

Use of fully qualified domain names (FQDN) in the website URL helps self-signed certificate to pass validation test:

  1. Add Orion domain and IP mapping into hosts file, which is located in  c:\Windows\System32\drivers\etc\ 
  2. Add the following row in same format:
    XXX.XX.XX.XX     orion.mydomain.com 
    where IP address is the IP of Orion server and domain name is Orion public domain name, which is used by customer. 
  3. Sometimes user may not able to ping directly the IP address which is assigned to their server and only 127.0.0.1 works, therefore it is needed to place the following row into host file:
    127.0.0.1    orion.mydomain.com

 

Other Reporting errors reference:

https://solarwinds-prod.mindtouch.us..._Csv%2C_Excel)

Last modified
20:32, 22 Jun 2016

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