Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Netflow Traffic Analyzer (NTA) > ERROR SolarWinds Netflow FastBit Server Utils Periodical Performance Monitor Base - Access to the Registry Key '230' is Denied

ERROR SolarWinds Netflow FastBit Server Utils Periodical Performance Monitor Base - Access to the Registry Key '230' is Denied

Created by Con Finucane, last modified by MindTouch on Jun 23, 2016

Views: 26 Votes: 2 Revisions: 3

Overview

This article describes the issue when NTA service stops with the following prompt:

ERROR:<ERROR SolarWinds.Netflow.FastBit.Server.Utils.PeriodicalPerformanceMonitorBase - Access to the registry key '230' is denied. Running the permission checker no permissions applied>

Environment

All versions of NTA

 

Cause 

This error occurs when running the permission checker and there are no permissions applied. 

Resolution

To test the Orion permissions using the Orion Permission Checker:

  1. Go to C:\Program Files (x86)\SolarWinds\Orion\ (or whichever directory Orion was installed in).

  2. Run OrionPermissionChecker.exe.

  3. Click Check. 

  4. Click Repair

 

To manually repair permissions:

  1. Target Directories: (These should be same as AV exclusions)
    Volume:\ProgramData\SolarWinds\
    Volume:\Program Files (x86)\Common Files\SolarWinds\
    Volume:\Program Files (x86)\Microsoft SQL Server\
    Volume:\Program Files (x86)\SolarWinds\
    Volume:\Windows\Temp\SolarWinds\
    Volume:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
    Volume:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files 
    Volume:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files 
    Volume:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files
  2. Right-click on each of the target directories and Select Properties.
  3. Click Security.
  4. Check the Group of the user names list. 
    Note: The Principal listed in the Orion Permission Checker should exist in this list, and must have full control. 
  5. If it does not exist:
    1. Click Edit.
    2. Click Add, and enter the Principal name.
    3. Click Check Names, and then click OK.
    4. Select Full control, and then click OK to complete.
  6. Repeat sub-steps A to D for all rows that do not exist in the Orion Permission Checker. 
  7. Repeat but for the following local accounts: Authenticated Users, IUSRS, Network Service
  8. Re-run the Orion Permission Checker to confirm all users have full control.
    Note:  Allow an hour before re-running the Orion Permission Checker. The Group Policy in a domain setting may affect permissions.

 

Last modified

Tags

Classifications

Public