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Home > Success Center > Netflow Traffic Analyzer (NTA) > Configuration Wizard or Repair fails with general 500 internal server error after an NTA upgrade

Configuration Wizard or Repair fails with general 500 internal server error after an NTA upgrade

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 936 Votes: 0 Revisions: 18

Overview

Web Console is down as the Configuration Wizard or repair fails with general 500 internal server error after upgrading NTA.

Environment

  • NTA 3.9 to 3.10

Cause

This error would occur if there are outdated Netflow dlls on the server.

Resolution

Perform the following steps to fix the issue:
  1. Using command prompt browse to C:\Program Files (x86)\SolarWinds\Orion\Modules\NTA.xml (path may slightly vary depending on the Windows version)
  2. Delete 'NTA.xml' and run a repair on the SolarWinds NTA installation by running the Configuration Wizard - Running Configuration Wizard
  3. A new 'NTA.xml' file will be created as the Configuration Wizard completes successfully
  4. Check if the Web Console is up and running now

 

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