Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Mobile Admin > Unable to access Mobile Admin with single user licenses

Unable to access Mobile Admin with single user licenses

Created by Mark Augustus Funcion, last modified by Karen Valdellon on Jun 28, 2017

Views: 11 Votes: 0 Revisions: 4

Overview

This article addresses the issue where Mobile Admin cannot be accessed by single user licenses. 

Environment

All Mobile Admin versions

Resolution

  1. Uninstall the Mobile Admin server without saving any settings.
  2. Re-install the Mobile Admin server. 
    Note: At the first login, use credentials intended for later use.
  3. Rebuild the server list for the target systems to manage with Mobile Admin.

Notes:

  • Another license can be purchased, and then configured for the new user account. 
  • SID for the account to be used can be found with Mobile Admin, and the Mobile Admin database can be edited to change the SID of the account using the single license. 

 

 

Last modified
21:51, 27 Jun 2017

Tags

Classifications

Public