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Home > Success Center > Mobile Admin > Reset Mobile Admin user

Reset Mobile Admin user

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Created by Mark Augustus Funcion, last modified by Karen Valdellon on Jun 28, 2017

Views: 762 Votes: 0 Revisions: 6


This article provides steps to reset the Mobile Admin User.


Mobile Admin version 8.2


WARNING: Editing the database should be a last resort. Incorrect edits can leave no alternative but to re-install the application from scratch.


  1. Use a tool to edit the database, such as the Firefox add-on called SQLite Manager. 
  2. Open the MA database.
  3. Locate the usersettings table. 
  4. In the key column, search for references to MobileAdminAdministrator
  5. Edit each occurrence of the MobileAdminAdministrator value to true. 
  6. Close the database and exit the editor.
    Note: This change promotes all users to Mobile Admin Administrator. 
  7. Log in and go to Configuration > Users. 
    Note: You can demote the users to remove the Mobile Admin Administrator privilege by selecting the user object from the list and clearing the Mobile Admin Administrator option.

Note: SolarWinds strongly recommends that you have two or more users with the MA Administrator privilege.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.


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