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Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
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Home > Success Center > Mobile Admin > Mobile Admin service fails after an upgrade

Mobile Admin service fails after an upgrade



The following error is displayed when starting the Mobile Admin service after upgrading from Rove IT: 

Unexpected error starting service: System.Security.CryptographicException:BadDat


All Mobile Admin versions


The upgraded SolarWinds Mobile Admin Application cannot access the old Rove IT database.


  1. Back up the Mobile Admin database.
  2. Re-run the installation file and finish the installation. This creates a new folder C:\Program File\SolarWinds\Mobile Admin\.
    All Mobile Admin services should be up and running
  3. Restore the Mobile Admin database.
  4. Log in and verify that the issue is resolved.
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