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Home > Success Center > Mobile Admin > Mobile Admin Service fails after an upgrade

Mobile Admin Service fails after an upgrade

Overview

This article provides brief information and steps to resolve the following error when starting Mobile Admin service after upgrading from Rove IT: 

Unexpected error starting service: System.Security.CryptographicException:BadDat

Environment

All Mobile Admin versions

Cause

The upgraded SolarWinds Mobile Admin Application could not access the old Rove IT database.

Resolution

  1. To backup the database, refer to the KB: Backup/Restore Mobile Admin Database
  2. Re-run the installation file and finish the installation
  3. New folder will be created as C:\Program File\SolarWinds\Mobile Admin\.
  4. Now all the Services for Mobile Admin will be up and running
  5. To restore the database, refer to the KB: Backup/Restore Mobile Admin Database

You should now be able to login and use Mobile Admin Service.

 

Last modified
15:17, 9 Mar 2016

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