Submit a ticketCall us

Training ClassSign up for Network Performance Monitor (NPM) and Scalability instructor-led classes

Attend our instructor-led classes, provided by SolarWinds® Academy, to discuss the more advanced monitoring mechanisms available in NPM as well as how to tune your equipment to optimize its polling capabilities. NPM classes offered:
NPM Custom Monitoring and Polling
Orion Platform Scalability

Reserve your seat.

Home > Success Center > Mobile Admin > Mobile Admin - Knowledgebase Articles > Mobile Admin service fails after an upgrade

Mobile Admin service fails after an upgrade

 

Overview

The following error is displayed when starting the Mobile Admin service after upgrading from Rove IT: 

Unexpected error starting service: System.Security.CryptographicException:BadDat

Environment

All Mobile Admin versions

Cause

The upgraded SolarWinds Mobile Admin Application cannot access the old Rove IT database.

Resolution

  1. Back up the Mobile Admin database.
  2. Re-run the installation file and finish the installation. This creates a new folder C:\Program File\SolarWinds\Mobile Admin\.
    All Mobile Admin services should be up and running
  3. Restore the Mobile Admin database.
  4. Log in and verify that the issue is resolved.
Last modified

Tags

Classifications

Public