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Home > Success Center > Mobile Admin > Mobile Admin - Knowledgebase Articles > Mobile Admin service fails after an upgrade

Mobile Admin service fails after an upgrade

 

Overview

The following error is displayed when starting the Mobile Admin service after upgrading from Rove IT: 

Unexpected error starting service: System.Security.CryptographicException:BadDat

Environment

All Mobile Admin versions

Cause

The upgraded SolarWinds Mobile Admin Application cannot access the old Rove IT database.

Resolution

  1. Back up the Mobile Admin database.
  2. Re-run the installation file and finish the installation. This creates a new folder C:\Program File\SolarWinds\Mobile Admin\.
    All Mobile Admin services should be up and running
  3. Restore the Mobile Admin database.
  4. Log in and verify that the issue is resolved.
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