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Fix SSL lockout problem

Updated May 8th, 2017

Overview

This article provides steps on how to fix the SSL lockout problem in Mobile Admin.

Environment

All versions of Mobile Admin

Resolution

Warning: Consult your System Administrator before performing this procedure.

  1. Log in to Windows on the host running Mobile Admin. 
  2. Open the registry and key in the the following:
    ​​​​​​HKEY_LOCAL_MACHINE>SOFTWARE>Rove>Mobile Admin OR HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Rove>Mobile Admin

   3. Find the string OpenPortsMode and set its value to zero. 

   4. Close the registry and restart the Mobile Admin service. This enables connections to the Mobile Admin HTTP port. 

   5. Log in to Mobile Admin and correct the SSL configuration. 

Note: Test if the procedure works before disabling the HTTP port.

 

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